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Privacy Policy

Carter Darlington is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & subsequent revisions thereof). We collect information about you for three reasons: to process your order (including payment authorisation), to provide you with the best possible service.

When placing an order, information you provide will be shared with our banking services and distribution providers to ensure your order can be successfully processed and delivered. We will only share relevant information with these parties; all such providers are under obligation to ensure your information is kept private.

We never see or store any credit card information entered on the website and all orders (including credit card details) are placed over a 128bit secured SSL to ensure your privacy.

We will never collect sensitive information about you without your explicit consent.

The type of information we will collect about you includes:

The information we hold will be accurate and up to date. It is possible to obtain a copy of the information that we hold about you. If you find any inaccuracies we will delete or correct it promptly. A nominal charge of £10 is made to cover administrative costs involved. Should you require a copy of such information, please write to us at: 76-80 Furze Platt Road Maidenhead Berks SL6 7NH United Kingdom.

The personal information that we hold will be held securely in accordance with our internal security policy and English law.

Sometimes, we may specifically ask for information about you when you sign up to use a service, for instance, the “My Account service”, or when you order a product. We will need certain information such as your name, and address in order to provide you with that service or product. Furthermore, we may also use that information to let you know of additional products or services that we feel may be of interest to you. You can easily choose not to receive such information by requesting to be removed from any mailing lists.

Every time you connect to our website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you looked at; whether the page request was successful or not and which browser you use. The use of this data is strictly for statistical purposes only. This helps us to understand which areas of the site are of particular interest and also which pages are not being requested. It also tells how many people are visiting the website in total.

Carter Darlington may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

If you have any questions/comments about privacy, you should contact us at the address above.